Dear AT&T Online Customer Service
November 22nd, 2004(Here’s an email I sent to AT&T Wireless’s online customer service today.)
Dear AT&T Online Customer Service,
I tried to login to my account and was prompted to enter a “secret question”. Fine, but these are TERRIBLE secret questions:
What is the name of a childhood pet?
What is the name of a childhood hero?
What is your favorite restaurant?
Who is the person you would most like to meet?
Who is/was your favorite school teacher?
Who is your favorite artist?
Who is your favorite author?
Who is your favorite actor?
What was your favorite toy as a child?
What movie did you enjoy the most?
What book did you enjoy the most?
I can’t answer ANY of them. Has it ever occurred to you that some people do NOT have favorite artists, authors, or actors? Or more to the point, may people DO have favorites, but they change every day.
Further, for some people, all of their childhood pets’ names had fewer than five characters, which is your minimum number of characters allowed in an answer. Also, what if my favorite artist were Cher?
How about something that DOES NOT change, like what elementary school did you go to? Or who was your first best friend? Or hospital were you born in? Or who was your first boyfriend/girlfriend?
Next time you are attempting to add a “secret question to your website”, please think a little harder about whether you yourself could even answer these questions accurately more than once. (Ones that don’t remind me of a newlyweds game show.)
Thank you.
Here
I am writing about technology. You know, embryos with lasers in their navals
and oversized killer robots. Horrible impending doom and the like. Oh and
neat gadgets. Yeah, for sure.
AT&T needs online chat for customer service I was wondering about a lot of things therefore, I needed to talk to someone because I am not close to a nearby phone. If you can do something about this do it as soon as possible in other words immediately. Unfortunately, if I can not come up with a good deal under any circumstances with your company i will have to take my business elsewhere reluctantly. You can contact me only on Wednesdays at 9:00 p.m. only by email and if it is 30 seconds until the time scheduled to email but you cannnot email me at 8:59 nor 9:01 because I am a busy person and things must go this way sorry if this is an inconvience.